Diana Parker, MSW, LSW (Associate Therapist) Resume

Diana Parker, LSW 267 -662 - 1800

CERTIFICATION
Association of Social Work Boards

Licensed Social Worker, State of Pennsylvania Expires: February 2025

Licensed Social Worker, State of New Jersey Expires: August 2024

EDUCATION
West Chester University of Pennsylvania, Philadelphia, PA 2017 Master of Social Work, Advanced Standing Program

GPA: 3.97 Magna Cum Laude

The University of North Carolina Greensboro, Greensboro, NC 2015 Bachelor of Social Work
Minor: Women and Gender Studies
GPA: 3.8 Magna Cum Laude

PROFESSIONAL EXPERIENCE

Therapist, The Center for Growth, Philadelphia, PA January 2024 – current

• Conduct individual and group therapy sessions under the supervision of a licensed clinical social worker

• Create treatment plans and document sessions

• Conduct intake assessments and referrals

• Attend and participate in weekly individual and group supervision

• Write self-help articles for The Center for Growths website

• Manage social media presence on Facebook, LinkedIn, and Instagram

• Develop and direct continuing education units (CEU) provider program

Intake/Outpatient Mental Health Therapist, Public Health Management Program/The Center for Autism, Philadelphia, PA April 2021 – May 2022

• Conducted individual, family, and group therapy sessions with clients engaged in outpatient therapy; Utilized motivational interviewing, play therapy, and mindfulness techniques

• Completed intake process and gathered client history, current concerns, medical information, other service provider information, previous evaluations, school information, IEP’s, and treatment plans

• Conducted Level of Care Assessment with client and/or responsible guardian and generated provisional diagnosis

• Completed and submitted all billing information for Level of Care Assessments, intake sessions, and therapy sessions

Health and Social Services Manager, United Healthcare, East Brunswick, NJ April 2021 – December 2023

• Selected, developed, and managed 10 Health and Social Service Coordinators while overseeing day-to-day clinical operations, and participating in business development activities

• Developed clear goals and objectives for performance management and effectively communicate expectations and hold the team accountable for results

• Identified, selected, structured, and prioritized projects, ultimately implementing changes to meet program requirements

• Ensured standardized execution of workflow processes, including conducting performance audits, quality reviews, and compliance adherence

• Conducted bi-annual field visits with direct reports to observe, provide areas of teaching, address issues and concerns and foster a good working relationship

• Collaborated and interact with Medical Directors, Site Directors, Senior Leaders, Network, Marketing, Account Management, Quality, Product, Providers, and other stakeholders

University of Pittsburgh Medical Center, Philadelphia, PA

Service Coordinator Supervisor May 2019 – April 2021

• Served as first line supervisor for 13-15 Service Coordinators in the Clinical Operations Department

• Coached and mentored direct staff and provided supervision on a range of issues from complex case management to review of common workflow processes to professional development

• Received and disseminated community resource information to staff under direct supervision

• Co-presented a 6-week department-wide training for 100 staff members; trained as subject matter expert for Helios, an information management platform

• Conducted annual performance evaluations of front-line staff

• Calculated and approved merit-based increases for direct staff based on performance evaluation

• Completed all administrative supervisory functions including review and approval of hourly timecards and paid time off requests

Service Coordinator November 2018 – April 2019

• Promoted to supervisor within six months due to outstanding performance

• Completed internal/external behavioral health referrals, anxiety and depression assessments, assessed suicidality, facilitated crisis intervention, reported alleged abuse and/or neglect to protective services

• Liaison around support groups, housing, mental health, transportation, and food resources

• Coordinated community-based services upon discharge from hospital, rehab, or long-term care facility

• Interviewed, assessed, and implemented care plans and service plans based on Participants short and long-term goals

• Provided case management services to 75-85 adults and older adults within the Community Health Choices Medicaid Program

Service Coordinator, Philadelphia Corporation for Aging, Philadelphia, PA 2015 – 2018

• Awarded three pay raises due to outstanding performance

• Testified in hearing for state appointed guardianship case for Participant diagnosed with Dementia

• Worked cooperatively with service providers to arrange for needed entitlements

• Managed caseload of 60 Participants’ and handled Participant communication, client notation, and DHS paperwork

• Assessed functional eligibility for the Community Health Choices Medicaid Program

Intern, Camden Coalition of Healthcare Providers, Camden, NJ 2016 - 2017

• Outreached and engaged with patients generating high rates of hospital and other systems’ use

• Conducted bio-psycho-social assessments with medically and socially complex patients at the hospital bed side

• Reviewed and updated participants history of homelessness for US Dept. of Housing and Urban Development audit

Intern, PACE of the Triad – A Program of All-Inclusive Care of the Elderly, Greensboro, NC 2014 - 2015

• Assessed participants cognitive functioning, emotional status, cultural issues, and support systems’

• Organized, updated, and managed community resource information

• Published articles on PACE website and in PACE monthly newsletter

VOLUNTEER EXPERIENCE
AmeriCorps Member, City Year: AmeriCorps Program, Los Angeles, CA 2007-2008

• Served nearly 1,800 hours of community service

• Tutored and mentored disadvantaged elementary-age children in South Los Angeles

• Participated in community service with Los Angeles Regional Food Bank and Los Angeles Mission

SCHOLARSHIPS, AWARDS, and MEMBERSHIPS

• Esther Segner Scholarship, The University of North Carolina Greensboro 2014

• Phi Alpha Honor Society for Social Workers 2014

• Segal AmeriCorps Education Award 2008

SKILLS

• Highly proficient with electronic health records, support group facilitator, active listening, motivational interviewing, interdisciplinary collaboration, and cultural humility

• Computer Platforms: Oracle; SAMs; Kronos; eCare; Health Planet; Helios; HHAeXchange; ICUE

• Computer Programs: Microsoft Word, Microsoft Office, Excel, and Powerpoint; Internet; social media